Return/Refund policy

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unworn and unused. You’ll also need the receipt number or order number.

Items are inspected and photographed before we send them out so please inspect them carefully for any damage caused during delivery (this is very rare but can happen) and inform us immediately so that we can submit a claim to the courier. 

Items damaged after delivery are your responsibility. Wear and tear will not be refunded. 

If you feel the item has not been manufactured correctly then please contact us for the best return address, we 100% need the garment back to issue a refund, you can then re order.


To start your return, contact us at info@jammproducts.com and we’ll send you instructions on how and where to send your package. Wrap your parcel securely - if the item arrives to us damaged then it is your responsibility to claim from your delivery provider. Items sent back to us without requesting a return or that have been worn will not be accepted and you will be charged the postage cost for the return of the item to you.

Damages or wrong item received
Always use a registered post/'signed for' delivery services when sending items back so that we can track your parcel. Items sent back to us via standard services (ie. not 'signed for' or tracked services)  are at YOUR own risk and it is your responsibility to resolve any issues with your delivery provider. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.