Refund policy

We only accept returns for items bought from the St. Ives store and www.fatwillysstives.com, please contact shop@fatwillyssurfshack.co.uk (Newquay), or sales@shubiesurf.co.uk (Falmouth + the smaller Newquay shop) for items bought there.

We have a 28-day return policy, which means that you have notify us within 14 days of receiving the item/s to request a return and 14 days to post it. To be eligible for a return, your item must arrive to us in shop-bought condition - unworn and unused. You’ll also need the receipt number or web order number. 

Items are inspected and photographed before we post them out to you, please inspect them carefully for any damage caused during delivery, please inform us immediately so that we can submit a claim to the courier. 

Items damaged after delivery are your responsibility. Wear and tear will not be refunded. 

If you feel the item has not been manufactured correctly then please contact us for the return address, we need the garment/s returned to us before issuing a refund.

To start your return, please contact us at info@jammproducts.com and we’ll send you instructions on how and where to send your package. Wrap your parcel securely (if the item arrives to us damaged then it is your responsibility to claim from your delivery provider). Items sent back to us without requesting a return or that have been worn will not be accepted and you will be charged for the return of the item to you.

We can only replace damaged items with the same size and colour.

Always use a 'Tracked and signed for' delivery services when sending items back to us. Items sent back via standard services (ie. not 'signed for' or tracked services) are at your own risk and it is your responsibility to resolve any damage or losses with your delivery provider. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

You can contact us for any return question at info@jammproducts.com.

Exchanges
If you chose the wrong size or colour garment please email us for the correct address. Return the item along with a copy of your receipt if requested, and a note of what you want in return (include a stamped addressed envelope for the return to you - always use a signed and tracked service). We might need your email and phone number but these won't be stored for marketing purposes.